Privacy Policy

1. Introduction

Soomoja ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and services (collectively, the "Services").

Please read this policy carefully. By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including:

• Name, email address, and phone number
• Business name and registration details (for business users)
• Government-issued identification documents
• Payment information
• Reviews and feedback you submit

2.2 Automatically Collected Information

When you use our Services, we automatically collect:

• Device information (type, operating system, browser)
• IP address and location data
• Usage data (pages visited, time spent, interactions)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process business verification applications
• Process payments and transactions
• Send you updates, notifications, and marketing communications
• Respond to your inquiries and provide customer support
• Investigate and resolve complaints
• Detect and prevent fraud
• Comply with legal obligations

4. Information Sharing

We may share your information with:

• Verified Business Profiles: Business information is displayed publicly to help consumers make informed decisions.
• Service Providers: Third parties who help us operate our Services (payment processors, hosting, analytics).
• Legal Requirements: When required by law or to protect our rights.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Business verification records are retained for the duration of the business relationship plus a reasonable period thereafter.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Object to or restrict processing of your information
• Data portability
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at privacy@soomoja.com.

8. Cookies and Tracking

We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Services.

Types of Cookies We Use:

• Essential Cookies: Necessary for the Services to function properly.
• Analytics Cookies: Help us understand how users interact with our Services.
• Preference Cookies: Remember your preferences and settings.

9. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies before providing any personal information.

10. Children's Privacy

Our Services are not directed to children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than Kenya. We ensure appropriate safeguards are in place to protect your information in compliance with applicable data protection laws.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our Services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: privacy@soomoja.com
• Phone: +254 700 123 456
• Address: Westlands Business Park, Waiyaki Way, Nairobi, Kenya

For formal data protection inquiries, please contact our Data Protection Officer at dpo@soomoja.com.